Effective Date: 27/02/2025
At From Heart To Page, we value and respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, fromhearttopage.com, or make a purchase from us.
By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. Information We Collect
We collect the following types of information:
Personal Data
When you use our website, we may collect the following personal information:
- Name
- Email address
- Phone number
- Shipping and billing address
- Payment information (through third-party payment processors like PayPal, Stripe, or Google Pay)
Automatically Collected Data
When you visit our website, we may collect the following data automatically:
- IP address
- Browser type and version
- Device information
- Pages visited on our website
- Referring/exit pages
- Time and date of visits
Cookies and Tracking Technologies
We use cookies and similar technologies to track activity on our website. Cookies are small files stored on your device that help us improve the user experience, such as remembering your preferences and analyzing site traffic.
You can manage cookie preferences via your browser settings.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Order Processing: To process and fulfill your orders, including shipping and billing.
- Customer Support: To respond to your inquiries, requests, or complaints.
- Marketing Communications: If you opt-in, we may send you promotional emails about new products, offers, or updates. You can unsubscribe from these emails at any time.
- Website Improvement: To enhance our website’s functionality and user experience through analytics and performance tracking.
- Legal Obligations: To comply with legal requirements, such as retaining transaction records for tax purposes.
3. Legal Basis for Processing Data (if GDPR Applies)
If you’re in the EU or UK, the legal basis for processing your data under the General Data Protection Regulation (GDPR) may include:
- Contractual Obligations: Processing personal data to fulfill your orders or provide services.
- Consent: Sending marketing materials, newsletters, or promotional offers.
- Legitimate Interest: Improving our website, user experience, and services.
- Legal Compliance: Retaining data as required by law, such as tax records.
4. How We Share Your Information
We do not sell your personal information to third parties. However, we may share your data with trusted third-party service providers, such as:
- Payment Processors: To process your payments securely (e.g., PayPal, Stripe, Google Pay).
- Shipping Providers: To deliver products to your address.
- Analytics Services: To help us analyze website traffic and improve our services (e.g., Google Analytics).
We ensure that these third parties comply with relevant data protection laws and are authorized to use your information only for the purposes we’ve outlined.
5. Cookies and Tracking Technologies
We use cookies to enhance your experience on our website. Cookies help us:
- Remember your preferences
- Analyze site traffic
- Improve functionality
You can manage your cookie preferences through your browser settings or by using the cookie banner on our site. By using our site, you consent to our use of cookies.
6. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. For example:
- Order and transaction records may be retained for up to 5 years for tax purposes.
- Customer data associated with marketing preferences will be kept until you request to unsubscribe.
7. Data Security
We take the protection of your personal data seriously. We use industry-standard security measures, such as encryption, secure servers, and firewalls, to protect your information from unauthorized access, disclosure, or misuse.
However, no data transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee the absolute security of your data.
8. Your Rights (GDPR Compliance)
If you reside in the EU or UK, you have the following rights regarding your personal data:
- Access: You have the right to request access to the data we hold about you.
- Rectification: You can request correction or updates to your information if it is inaccurate.
- Deletion: You can request the deletion of your personal data under certain circumstances (the “right to be forgotten”).
- Objection: You can object to certain data processing activities, such as marketing communications.
- Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
To exercise these rights, please contact us at info@fromhearttopage.com
9. Third-Party Links
Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices of these third-party sites, and we recommend that you review their privacy policies before providing any personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you through email or by posting a prominent notice on our website. The date of the latest revision will be updated at the top of this page.
11. Information Collected through Story Forms
When you submit a custom story order, you will be required to fill out a form providing certain details, such as:
- Personal Information: Name, email address, and other contact details for communication purposes.
- Story Details: Information related to the story you wish to commission, including characters, themes, tone, and any personal requests.
How We Use Your Story Form Data
The data you provide through the story form is used exclusively to create the custom story you requested. We will not use the information for any purpose other than fulfilling your order unless you have explicitly consented to additional uses (e.g., sharing feedback or using it for promotional purposes with your permission).
Data Retention
Your story-related information will be stored securely and only for as long as necessary to complete your order and fulfill our legal obligations. After that, it will be deleted or anonymized, unless you consent to the use of your feedback for marketing purposes or future projects.
Third-Party Sharing
We do not share the details you provide through the story form with third parties except for necessary processing related to your order (such as payment processing, delivery, or customer support).
Images Submitted by Customers
We may collect and store images submitted by customers for the purpose of fulfilling their orders. These images will not be shared with third parties except as necessary to provide the services (e.g., printing). We take reasonable measures to protect your privacy and data, and any images submitted will be securely stored. By submitting images, you grant us the right to use them solely for fulfilling your order and in accordance with this privacy policy.
12. Contact Information
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
From Heart To Page
Email: info@fromhearttopage.com